GTC

Our cancellation deadlines

We always try to avoid cancellation fees by re-renting the rooms. As we do not work with overbooking, we kindly ask you to notify us of changes and cancellations as soon as possible and please have them confirmed by us in writing for your own protection. Thank you.

A free cancellation is possible in any case 7 days before arrival. The deposit will be refunded.

Non-use or cancellation of reserved hotel rooms

The accommodation contract

The accommodation contract is a mixed-type contract with basic elements of tenancy law and at least one other contract type, such as the purchase or service contract. The contract comes about through two consensus – verbal or written – declarations of intent, offer and acceptance. The declaration that you want to reserve a room is not to be understood as an invitation to the hotelier to make an offer of his own accord. On the contrary, the declaration itself is already an offer for the conclusion of an accommodation contract. As soon as the room reservation has been accepted by the accommodation company, a binding accommodation contract has been made. This applies even in the event that the parties have not yet reached an agreement on all essential elements of the contract. The contractual agreement does not fail because the parties, with a recognizable will to contractually determine individual contractual items later or leave the provision to the contracting party.

The essential content of the accommodation contract is determined by § 535 BGB. After that, the hotel has to provide the agreed hotel room during the rental period. The guest is obliged to pay the agreed room rate.

The lodging contract can not be treated differently from any other contract under civil law. Unless otherwise agreed in the contract or general terms and conditions (GTC), the accommodation contract can not be unilaterally resolved by any contracting party. Completely independent of time or reasons of cancellation, there is no right to cancellation of a booking. The ordered and reserved hotel room must be paid in accordance with § 535 paragraph 2 BGB. This applies even if the hotel room is not used for reasons that are in the sphere of the guest.

The payment to be paid by the guest despite non-use is often under the name cancellation fee. If nothing else is stipulated by contract or general terms and conditions, the cancellation fee is not a penalty for canceling a hotel room. The cancellation fee “rather quantified the contractually owed consideration (room rate) minus the hotel’s own expenses saved. Unclaimed operating costs – for example, for hospitality or provision of bed linen – the hotelier in accordance with § 537 sentence 2 BGB has to be credited with a reduction. The amount of these deductible savings depends on the specific circumstances of each case. From the case law is the value of the saved expenses

– overnight stay / breakfast with flat rate 20%
– for overnight stay / half board with a flat rate of 30%
– for overnight stay / full board with flat rate 40%

from the overnight rate regularly considered appropriate. The parties to the accommodation contract, however, are free to prove higher or lower savings.

In addition, the hotelier must be credited with the benefits that he obtains from another rental of the room.

However, there is no fundamental obligation to look for a replacement tenant if the hotel room is not in use.
However, the hotelier must not be contrary to the admission of other guests.

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The payment to be paid by the guest despite non-use is often under the name cancellation fee. If nothing else is stipulated by contract or general terms and conditions, the cancellation fee is not a penalty for canceling a hotel room. The cancellation fee “rather quantified the contractually owed consideration (room rate) minus the hotel’s own expenses saved. Unclaimed operating costs – for example, for hospitality or provision of bed linen – the hotelier in accordance with § 537 sentence 2 BGB has to be credited with a reduction. The amount of these deductible savings depends on the specific circumstances of each case. From the case law is the value of the saved expenses

– overnight stay / breakfast with flat rate 20%
– for overnight stay / half board with a flat rate of 30%
– for overnight stay / full board with flat rate 40%

from the overnight rate regularly considered appropriate. The parties to the accommodation contract, however, are free to prove higher or lower savings.

In addition, the hotelier must be credited with the benefits that he obtains from another rental of the room.

However, there is no fundamental obligation to look for a replacement tenant if the hotel room is not in use.
However, the hotelier must not be contrary to the admission of other guests.